I think this is the

I think this is the first time in history that I’ve actually enjoyed a “customer service” experience. I decided to give Gainward a call directly and see about getting my card replaced. After only a few minutes on the phone I was talking to a rep and explaining my situation. He said that my card was most certainly covered under their manufactures warrenty and that all I had to do was mail my card to them and they would mail back a replacement. He gave me a RMA (return) number and said I didn’t even need any of the original packaging. I should keep the box, the software, the driver disks and the connectors and simply send back the card. So, tomorrow, I’ll put this baby in the mail. According to the rep, I should have my replacement about two weeks after I send them mine. Not half bad. Thanks Gainward. Your card may have fallen apart, but at least you have good customer service.